Client Care Advisor

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT?

OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

A winning, fun and inclusive company culture that embraces diversity.

Great Rewards and Recognition programs.

Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within)

Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app

Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.

A chance to give back (Staff Helping SA OUT volunteer program) and much more…

Casual Dress Code

Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank

Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities

Day care centre during public school holidays

Maternity Expressing Rooms

Prayer Rooms

Job Description

Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.

Qualifications

Minimum Matric qualification or equivalent qualification

FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

Additional Information

Required Competencies & Personal Attributes:

Extensive Sales and Customer service experience is essential

Previous call centre experience - preferably in a client centric or sales environment

Responsible to up-sell existing policies

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Required Competencies & Personal Attributes:

Resilience

Sales and/or Client service oriented

Attention to detail/Quality oriented

Deadline and results oriented/Work standards

Initiative

Enthusiastic and passionate about the job and the company

Effective at planning and organisation/Work management

Teamwork/Collaboration

Judgment/Problem solving

Adaptability

Integrity

Tolerance for stress

Extensive sales experience is essential

Previous call centre experience - preferably in a sales or retention environment

Ambitious

Highly Motivated

Driven

Customer service enthusiasts

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Skills:

Selling skills

Interpersonal and communication skills

Extensive sales experience is essential

Previous call centre experience - preferably in a sales or retention environment

Negotiations

Keyboard skills

Administration skills

Influencing

Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.