Manager, Operations & Special Projects

Duties and Responsibilities:

Reporting to the Associate Provost & University Registrar, the Manager, Operations and Special Projects is responsible for the administrative management of the Registrar’s office. This includes overseeing day-to-day business operations, human resources management, financial activities, office and stakeholders communications and contracts, events and special projects.

Job also provides operational support to the Academic Advising Centre and Campus Card office assisting with various administrative functions, process improvements and troubleshooting operational issues that arise, as directed by the Associate Provost & University Registrar. This role ensures smooth collaboration between the Registrar’s office, Academic Advising Centre, and Enrolment Management department, Including coordinating events and supporting cross-office projects.

Qualifications:

The incumbent must possess the following qualifications:

Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources

Knowledge of event planning and communications program design, delivery,assessment, and evaluation methodologies, processes, and practices

Knowledge of relevant governing legislation, collective agreements, policies and procedures

Knowledge of Human Resource Management

Knowledge of Budget Management

Knowledge of Facilities Management

Knowledge of Best practices in Communications

Knowledge of office as well as the broader university academic units, departments, and divisions

Knowledge of Project management

Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices

Knowledge of cultural competency and diversity

Knowledge is used to lead event and communication operations for registrarial services

Education and Experience:

The above is normally acquired through the completion of:

Completion of undergraduate degree

Minimum of four years in progressively responsible positions including two years of management and leadership experience

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.