Senior HR Ops Analytics Specialist

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Berlin, Germany

Senior HR Ops Analytics Specialist

As a Senior HR Operations Analytics Specialist, you will drive data-informed decision-making across global HR Operations, supporting performance optimization across our Shared Service Centers. You will analyze service performance, uncover trends, and deliver actionable insights that enhance service quality, efficiency, and employee experience.

In return for your strong analytical mindset and passion for data storytelling, you will join a collaborative, international environment where your work has a direct impact on operational performance and employee experience, while offering opportunities to grow and develop your career.

More about the role:

Monitor and analyze HR Operations performance globally, including service quality, efficiency, and customer experience

Identify trends, risks, and improvement opportunities across regional Shared Service Centers

Define and continuously improve KPIs and performance metrics

Design, build, and maintain dashboards in ServiceNow and Power BI

Ensure data accuracy, consistency, and reliability across reporting sources

Deliver clear insights and data storytelling through reports, dashboards, and presentations

More about you:

University degree in Business Administration, HR, Analytics, Information Systems, or a related field

3–5 years of experience in analytics, ideally within HR or service operations in a global environment

Hands-on experience with ServiceNow, including reporting, analytics, and dashboard development

Proven expertise in designing, building, and maintaining dashboards and data visualizations to support operational and strategic decision-making

Strong analytical skills with the ability to translate data into actionable insights

Solid understanding of service performance metrics and KPI frameworks

Working knowledge of AI-enabled analytics, automation, and intelligent reporting capabilities, including the application of predictive insights, process optimization, or similar AI-driven use cases within ServiceNow or comparable platforms

Proficiency in English (written and spoken); additional languages are a plus

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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