Lead DevOps Engineer - Observability & Monitoring

Join EPAM as a Lead DevOps Engineer, where you will drive observability excellence, strengthen monitoring practices, and ensure system reliability across a complex production environment. Your expertise will directly improve operational maturity and support delivery at scale.

At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.

Req.#1034285690

The recruiting efforts for this position are intended to fill an existing vacancy to backfill a role.

Responsibilities

Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance

Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards

Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2

Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement

Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence

Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage

Requirements

7 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments

Hands-on advanced expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling

Proven experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights

Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems

Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders

Bachelor's degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

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