Account Manager, Corporate Subscriptions

About the Team:

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television-including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

About the Role:

Our corporate subscriptions team is seeking an Account Manager to drive customer retention and revenue expansion. This role requires a mix of relationship management, problem-solving, and strategic growth skills

You Will:

Drive renewals, reduce churn and upsell where appropriate within assigned account base.

Act as a trusted advisor, maintain regular communication with customers.

Generate and qualify leads through networking, cold-calling, and inbound marketing efforts

Negotiate and close deals to meet and exceed revenue targets.

Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline

Manage pipeline via Salesforce

Provide training, resources, and best practices to maximize adoption

Address customer concerns and challenges proactively to drive future retention and growth

Achieve individual revenue targets

Gather customer feedback to enhance new product development

Drive renewals and reduce churn ensuring customers see value in product offering

Advocate for customers internally by work with product, support and marketing teams

Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline

Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

4-5+ years of experience

Strong ability to build and maintain relationships with clients

Experience acting as a trusted advisor to ensure customers maximize the value of the product

Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)

Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements

Background in subscription-based sales or enterprise account management

Proficiency in Salesforce or other customer success platforms

Our Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Learn more about all our US benefits

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Media Sales

Job Category: Sales

Union Status:

Union role

Base Pay Range: $100,000 - $125,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Req ID: 52745