Learning Experience Designer

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The Learning Content Developer creates clear, accurate, and engaging learning materials that help users effectively adopt and apply our products. This role bridges instructional design and technical writing, transforming complex technical information into user-focused training content and documentation that supports both learning and reference needs. The Learning Content Developer also leverages AI tools to enhance efficiency, consistency, and creativity in developing scripts, videos, and written materials.

Key Responsibilities:

Content Development

Design, write, and edit learning materials such as instructor-led training guides, eLearning scripts, user guides, and quick reference materials

Translate complex product features and workflows into clear, task-based instructional content

Develop structured documentation that supports both learning and performance, including system overviews, process documentation, and job aids

Maintain consistent voice, tone, and formatting across learning and technical content

Use AI tools to draft, refine, and adapt content, including course scripts, narration, and video outlines, to accelerate development and maintain consistency

Create and edit short-form instructional videos or tutorials using AI-assisted video tools, including voiceover, captioning, and visual enhancements

Collaboration and Information Gathering

Partner with product managers, engineers, and subject matter experts to ensure accuracy and completeness of content

Collaborate with instructional designers and trainers to align documentation with learning outcomes and training delivery

Participate in content reviews and apply feedback to continuously improve clarity and usability

Instructional and Technical Quality

Apply adult learning principles, plain language standards, and UX writing best practices

Ensure documentation and training materials are accurate, concise, and aligned with product updates

Manage version control and ensure content is current across multiple releases and delivery formats

Evaluate opportunities to responsibly integrate AI tools into content creation workflows while ensuring quality, compliance, and brand alignment

Tools and Systems

Work within documentation and content management systems such as Confluence, MadCap Flare, Markdown, or SharePoint

Develop or update eLearning content using authoring tools such as Articulate 360 or Camtasia

Use graphics or screenshots to enhance comprehension and usability

Leverage AI platforms for content ideation, drafting, transcription, video generation, and accessibility enhancements

Qualifications

Bachelor’s degree in Instructional Design, Technical Communication, English, or a related field

3+ years of experience in instructional design, technical writing, or a blended learning content role

Strong writing, editing, and content structuring skills for both instructional and technical materials

Demonstrated ability to understand complex technical concepts and explain them clearly for non-technical audiences

Experience collaborating with cross-functional teams, including product, engineering, and training teams

Familiarity with learning management systems and documentation standards

Proficiency with authoring, video, and AI content generation tools

Ability to manage multiple priorities in a fast-paced environment

Ideal Candidate Profile

The ideal candidate is part teacher, part translator, and part technical communicator. They are equally comfortable designing a course, structuring a process guide, or producing an AI-assisted video walkthrough. They balance precision and creativity, leveraging AI responsibly to streamline development while ensuring every piece of content is clear, accurate, and engaging.

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Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.