IT Service Desk Intern

Intelie is an operational-AI software company best known for its flagship platform, Intelie LIVE®, which combines real-time analytics, predictive modeling, automation, and visual dashboards to help industrial operations transform system and sensor data into actionable insights. Used globally across sectors such as oil & gas, mining, logistics and food processing, the platform powers the operations of some of the world’s largest companies.

Job Title: IT Service Desk Intern

Location: Rio de Janeiro Department: IT Reports to: Senior Support Manager

About the role:

We are looking for a hands-on and service-oriented IT Service Desk Intern to support our Rio de Janeiro office operations. This role is ideal for someone eager to learn, who enjoys solving problems, and thrives in a dynamic startup environment.

You will play a key role in ensuring a smooth day-to-day IT experience for employees, supporting equipment logistics, inventory management, technical support, and internal events setup, while also contributing to the overall office organization.

Job Responsibilities

IT Support & Service Desk

Provide first-level technical support to employees (laptops, peripherals, connectivity, and basic troubleshooting)

Assist with onboarding and offboarding, including device preparation and account setup

Support employees with equipment swaps, upgrades (e.g., RAM/memory improvements), and replacements

Troubleshoot hardware and basic software issues, escalating when needed

Equipment & Inventory Management

Support on IT equipment lifecycle management (receiving, tagging, tracking, and allocation)

Support on maintaining accurate inventory records of laptops, accessories, and office IT assets

Support logistics for shipping and receiving equipment (including remote employees if applicable)

Ensure devices are properly prepared, formatted, and ready for use

Documentation & Process Organization

Maintain updated documentation for IT processes and support procedures

Help standardize workflows for inventory control and service desk operations

Contribute to improving internal knowledge bases and guides for employees

Office IT Operations & Events

Support IT setup for internal meetings and events (connectivity, presentations etc.)

Assist in maintaining meeting rooms and shared IT resources

Provide on-site assistance during events to ensure smooth technical execution

Administrative & Office Support

Support general administrative tasks related to IT and office operations

Partner with HR on onboarding logistics and office organization

Help ensure the office environment remains functional and well-equipped

Education, Knowledge, Hard Skills & Abilities

Currently pursuing a degree in Information Technology, Computer Science, or related field

Basic knowledge of hardware, operating systems (Windows/macOS), and networking concepts

Good communication skills and a customer-oriented mindset

Ability to handle multiple tasks in a fast-paced environment

Bonus Points

Previous experience (internship or academic projects) in IT support or service desk

Fluent in English

Familiarity with IT asset management tools or ticketing systems

Interest in automation and process improvement

Soft Skills

Good communication

Organization and attention to detail

Teamwork

Proactivity

Grit and determination to get things done!

Pagamento: R$2.000,00 por mês

Benefícios:

Assistência médica

Assistência odontológica

Auxílio-creche

Convênios e descontos comerciais

Seguro de vida

Vale-alimentação

Vale-refeição

Vale-transporte

Local do trabalho: Presencial