Associate Client Support Representative (REMOTE)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support.

Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Job Responsibilities:

Call Handling

Inbound calls – All Clients

Outbound calls – Collections, Product and Sales Support

Log call notes in Salesforce

Customer Relationship Management

Maintain client relationships focused on customer satisfaction and retention

Educate clients on product and program enhancements

Compliance monitoring and management

Create Corporate Client reports as needed

Maintain and track communication with clients

Liaison to other teams and/or resources

Flexibility in work schedule is a necessity

Facilitate information flow to all relevant parties

Support Client Relationship Manager and Client Services Manager as needed

Complete additional projects as assigned

Customer Education

Ongoing knowledge base of Compliance guidelines

Ongoing product support

Editor/tool knowledge base and support

Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

Researching previous and current account activity to resolve issues or answer questions

Entering issues for Development to further investigate

Close case and follow up with customer on resolution

Website Creation and Maintenance

Build a variety of new websites as new sales are confirmed

Review and process product update requests

Review and update html coding on a variety of site types

Monitor adherence to Compliance guidelines

Send follow up emails to clients to confirm completion of task

May perform other duties/responsibilities as needed or assigned

Preferred Qualifications:

Bachelor’s degree or equivalent experience preferred

At least three years of customer service experience.

Skills/Competencies:

Functional/technical skills

Attention to detail

Strong written and verbal communication skills

Comfort with online marketing solutions

Comfort with AI applications

Process management experience

Ability to work under tight deadlines

Proficient in Microsoft Office applications - Word, Excel, Powerpoint

Ability to sit for long periods of time

Ability to maintain professional verbal conversations for the majority of the shift

Ability to enter data while maintaining customer communication

Hourly range $20-21/hr plus bonus

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

#LI-MR1

#LI-Remote

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.