Software Engineer II

Job Description

Software Engineer - Full stack

What you will do:

The Zendesk Product Led Growth Team is looking for a Software Engineer with working knowledge of frontend languages like JavaScript and TypeScript and past experience with developing with frontend libraries like React.js to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:

Collaborating with product managers and engineers to ensure requirements are understood and executed upon.

Follow Zendesk standards when designing, building and deploying solutions

Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

Actively participate in code reviews and design discussions

Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.

What you bring to the role:

2-4 years of relevant industry experience with frontend software development

Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs

Experience developing complex single page apps with React or similar JavaScript MVC/MVP framework

Hands on experience on Ruby on Rails

Hans on experience on AI tools like cursor , Github co pilot , ChatGPT, Claude code etc.

A team-first collaborative attitude that thrives in a fast-moving agile development environment

Be willing to learn new domains and technologies

Excellent written and verbal communication skills

Bonus Skills:

Experience using Datadog or other log aggregation tools

Experience with databases like MySQL

Experience with AWS stack (ie. Aurora RDS)

Expertise with instrumentation frameworks like Segment or Pendo

Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)

Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.