Manager, Banking Operations

Job Description

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Job Title: Manager, Banking Operations

Posting Start Date: 7/10/26

Job Description:

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Client Service Delivery – Banking Operations . Reporting to the Operations Manager this full-time and permanent position is based in Mumbai, India and offers regional

coverage, allowing you to make a significant impact to our Fund Administration - Capital Markets and its’ growth.

Key responsibilities:

Candidate is responsible for receiving payment, TDS, FD, etc. instructions from client

Will be responsible for preparing payment instructions as per details provided by clients.

Will take care of sending prepared payment instructions for checking to checker

After checking take sign of authorized signatories as per mop

Will take care of sending signed payment instructions to banks for payment

Follow up with banks for payment process

Helping client in opening bank/demat/ custody account in coordination with accounts opening team

Review and process of bank payouts, TDS payments, mutual fund investment & other banking transactions offline

Responsible for AIF transactions database & MIS preparation

Resolving clients queries and directing it to relevant team

Following up for 15 CA in order to make foreign remittances

Providing timely bank statements to client as per their requirements

Making online NEFT/ FT/ RTGS payments various clients.

Making online TDS payments for various clients

Making online foreign remittances for various clients.

Payment processing for MFO team

Design and manage end-to-end account opening journeys for banks, demat (CDSL/NSDL) for PMS, AIF, and Private trusts

Map and optimize client journeys from lead capture to account activation

Reduce drop-off rates at each stage of the onboarding funnel (form filling, document upload, verification, activation)

Design and manage onboarding communication workflows (welcome kits, status updates, activation confirmations)

Define SLAs for account opening turnaround times (TAT) across product types

Monitor and report on onboarding metrics: conversion rates, TAT, rejection rates, re-submission rates

Manage exception handling for incomplete applications, document discrepancies, and verification failures

Coordinate with compliance, operations, and relationship teams for smooth handoffs

Handle bulk/corporate account opening processes for institutional clients

Key requirements:

Minimum 3 years working experience in Banking Operations

Experience in change management; from idea inception to fully implementing changes proposed would be a distinct advantage

Excellent communication skills for investor-facing content and internal stakeholder management

Commerce or equivalent Graduate

Company Benefits:

At our Vistra ITCL office, we believe in putting our employees’ well-being first! We offer a hybrid working arrangement.

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

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