Supervisor, Customer Service

Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities & Requirements:

Management of a team

Ensuring and optimizing the operational KPIs

Support of existing customers and acquisition of new customers in coordination with the sales department

Conducting sales talks and concluding orders and service contracts

Monitoring and responsibility of the profit and loss account for a site

Optimization and continuous improvement of process flows in the service department

Initiation of projects to increase efficiency

Active participation in the development and implementation of innovative service processes

Interface management with internal engineering, external service providers, purchasing, quality and other service location

Evaluation and reporting of operational key figures in an international environment

Enforcement of safety and quality expectations

Support in operational tasks from the Service Manager Germany

Representation of the Service Manager Germany

Supervision of international intercompany business

Support of international training initiatives

Other duties as assigned.

Preferred Experience / Skills:

Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar

Willingness to communicate with colleagues at production sites and service centers in an international environment

Basic plant and process knowledge of pump technology and vacuum technology

Several years of professional and management experience, preferably in the field of service and customer support

Very good written and spoken English skills and willingness to travel internationally are a prerequisite

High quality awareness, commitment and high flexibility as well as resilience and customer orientation

Good PC and MS Office skills

Experience with SAP

Independent, team-oriented work

Overall entrepreneurial mindset

BS or BA Degree in relevant field and 5-7 years relevant experience