Client Services - Team Lead

G+D hace más segura la vida de miles de millones de personas en todo el mundo. Creamos confianza en la era digital con tecnologías de seguridad integradas en tres áreas de negocio: Seguridad Digital, Plataformas Financieras y Tecnología Monetaria. Hemos sido un socio confiable para nuestros clientes durante más de 170 años con nuestras soluciones innovadoras para SecurityTech! Somos un grupo tecnológico internacional y una empresa familiar tradicional con más de 14,000 empleados en 40 países. Crear Confianza es nuestro camino hacia el éxito. La confianza es la base de nuestra cooperación en G+D.

En Tecnología de Pago, nuestra misión es estar al inicio de cada transacción y hacerla segura y sencilla. También creamos soluciones de pago y banca contemporáneas en nuestra era digital. Como único punto de contacto, producimos y personalizamos cientos de millones de tarjetas de pago cada año y almacenamos sus "gemelos digitales" - móviles y digitales. ¿Te gustaría dar forma activamente a la transformación digital con nosotros?

We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.This is an opportunity to make a real impact - leading people, working closely with multiple business areas, and helping shape the future of the department.What You'll Be Doing

Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.

Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.

Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.

Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.

Build trusted relationships with clients and key internal stakeholders across the organization.

Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.

Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.

Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

What We're Looking ForExperience & Skills

Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.

Previous experience leading or coordinating teams.

Strong stakeholder management skills and the ability to work across multiple departments.

Excellent communication, organization, and problem-solving abilities.

Fluent English.

Availability for occasional travel.

Why Join Us

Work on cutting-edge digital currency and security solutions.

International and collaborative team environment.

Flexible working model (3 remote days/week).

Career development, coaching, and continuous learning opportunities.

Flexible compensation, private benefits, and additional perks.

Opportunity to influence both product strategy and technical direction of a global platform.

Interested?Apply directly!

A look behind the scenes

Contact

HR Team Spain

seleccion.gdi@gi-de.com

Job offer

Job Details

Job Title

Client Services - Team Lead

Business Sector

Giesecke + Devrient ePayments Iberia S.A

C/ 114 nº 27

Polígon Pratenc

Requisition ID

27389

Location

Madrid, ES

Career level

Con experiencia

Job Type

Tiempo completo, Contrato permanente

Contact

HR Team Spain

seleccion.gdi@gi-de.com