Product Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are looking for a commercially minded, technically fluent Product Manager to manage and evolve our Intelligent Document Processing (IDP) platform – a product at the heart of our document automation capability. IDP goes beyond traditional OCR, combining text recognition with classification, data extraction, validation and machine-learning-driven document understanding to turn unstructured documents into trusted, decision-ready data.

This role is ideal for someone who can translate client needs into well-defined product increments, comfortable in a client boardroom and in backlog refinement sessions. You will operate at the intersection of client relationship management, commercial strategy and delivery execution – working with an offshore engineering team in Hyderabad and internal stakeholders across compliance, operations and commercial functions.

Reporting into our Product Directory, you will manage a meaningful slice of the product's commercial performance, with accountability for the value it delivers to clients and its contribution to the product P&L.

Main Responsibilities

Product Strategy

Manage the product vision and roadmap for the IDP platform, evolving it into a scalable, market-leading document intelligence capability.

Prioritise a backlog of features and improvements, balancing client value, technical feasibility and commercial return.

Define and communicate clear release goals with measurable success criteria.

Client Relationship Management

Be a trusted advisor to clients and the primary product contact across the account lifecycle.

Run a regular client engagement – including roadmap reviews and business reviews – to maintain agreement and promote confidence in the product.

Manage client expectations, handling escalations and difficult conversations.

Build an understanding of each client's business so product decisions strengthen retention, satisfaction and long-term commercial relationships.

Client Engagement & Discovery

Lead structured discovery sessions to uncover jobs to be done.

Translate qualitative client insight into well-scoped product requirements and user stories.

Commercial & P&L Awareness

Develop a working understanding of the product P&L – revenue, cost and margin drivers.

Develop business cases for new features and investments.

Partner with commercial and pricing teams to shape packaging, pricing and go-to-market for new capabilities.

Track adoption, usage and commercial performance, using the data to demonstrate value to clients.

Agile Delivery

Be a Product Owner within an Agile framework – overseeing sprint ceremonies including backlog refinement, sprint planning and review sessions.

Work across time zones with an offshore development team.

Promote iterative value drops, shipping frequent, meaningful increments.

Define and track sprint-level and release-level KPIs.

Stakeholder Management

Communicate roadmap progress and product decisions to senior internal stakeholders.

Work with compliance, legal and risk functions to ensure the product meets regulatory requirements.

Domain & Technical Fluency

Maintain a working knowledge of IDP and document intelligence technology – OCR, classification, extraction, validation and ML-based understanding.

Engage with engineers and QA to review technical approaches.

Qualifications

Experience as a Product Manager or Product Owner within a financial services or FinTech environment.

Client-facing experience with experience building trusted relationships.

Commercial experience, building business cases and a basic understanding of P&L and pricing.

Experience in Agile/Scrum teams, with command of sprint ceremonies and backlog management.

Experience working with offshore development teams.

Operate in early-stage or evolving product contexts – and rapid iteration.

Experience with financial services domain context (e.g. KYC, AML, lending, or document processing).

Familiarity with IDP, OCR or document intelligence or data-extraction technology is advantageous.

Additional Information

Hybrid working, 2 days a week in our Nottingham office

Great compensation package and discretionary bonus

Core benefits include pension, bupa healthcare, sharesave scheme and more

25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian Careers - Creating a better tomorrow together

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#LI-Hybrid

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here