Store Manager (m/f/x) Düsseldorf in Full Time

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

Managing, developing and coaching of the Assistant Managers and employees, including conducting career and employee appraisals

Recording sick notes for your own team

Induction of new employees and organization of training courses

Implementation of the floor management

Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Responsibility for recruitment and recruitment strategies

Commercial Performance

Full responsibility for achieving monthly and annual sales targets including year-on-year sales growth

Analysis of common retail key figures such as IPT, AVB, Conversation Rate and Market Shares and derivation of sales activities to continuously increase store performance

Development of sales potential

Ensuring flawless visual merchandising standards, including the timely implementation of updates and animations

Ensuring order and cleanliness on the sales floor

Creating and communicating recaps and reports to internal interfaces

Track and ensure profitability of store

Client Experience

Ensure excellent Sephora customer service and team focus on the customer

Evaluate customer feedback and derive measures to improve customer service

Ensure that we regularly surprise our customers

Operations

Create the staff schedule

Creating the daily staff deployment plan and coordinating employees on the store floor (zoning)

Implementation of inventories to ensure optimum availability of goods

Complete goods management, from receipt to proper storage, write-offs, returns and tester management

Full responsibility for the proper opening and closing of the store, including cash register closing

Reporting and tracking of maintenance and merchandise issues

Responsible for store operating according to Sephora Audit rules

Additional tasks

Participation in retail projects in cooperation with the Area Managers

Foster a good relationship with our partners

Additional tasks related to the daily business

KPIs

Customer satisfaction & feedback

Staff productivity & engagement

Stock availability & replenishment efficiency

Compliance with operational routines

Turnover vs. targets

Development of the category

Control of retail key figures such as MS, IPT, AVB, CR, number of services

Inventory on schedule

Sickness quote & employee turnover

Do not hesitate to apply if you have…

Personal Skills

Strong leadership and coaching skills

Customer-focused and business-driven mindset

Reliable, hands-on, and solution-oriented

Excellent communication and delegation abilities

Positive attitude and ability to inspire others

Structured work ethic

Experience & Technical Skills

Completed studies or completed training, ideally in retail

At least 4-5 years of experience in retail, preferably in the beauty sector

Previous management and team leadership experience and emphatic management style is required

Enjoy dealing with customers and developing employees

Analytical and commercial working methods

Strong hands-on mentality and presence on the floor

Basic knowledge of SAP and Excel an advantage

Good knowledge in English and native language of the country

Being LVMH

Acts people oriented

Shows creativity and drives innovation

Strives for excellence

Entrepreneurial spirit & mindset

Here, you will find:

Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.

Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being.

A 4-day workweek, because balance fuels brilliance.

Benefits that empower. From staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.

Security for the future. Through a robust company pension plan that invests in your long-term peace of mind.

Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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