Customer Fleet Manager
About the role
Location: The Netherlands or the UK
A Snapshot of Your Day
The Customer Fleet Management (CFM) team is a vital part of the CTS organization, responsible for building long-term partnerships with key customers to support GS's growth. The CFM team will focus on key O&G customers and prioritize their needs to ensure their SV fleet is 100% available and reliable – two KPI’s our customers value the most. The role will work closely with customers to transparent reporting, reduce product issues, and identify service opportunities. It will also collaborate with sales and engineering teams to adjust customer systems for optimal performance. It will escalate risks for quick resolution and support CTS teams with both reactive and proactive assistance.
How You’ll Make a difference
THE SE GS D GSO CTS CFM team is looking for a Customer Fleet Manager for our European customers, especially Shell and Ineos. An experienced, enthusiastic, collaborative professional would make the perfect fit for our team
Drives and monitors Key Customer’s satisfaction and Gas Turbine (as well as compressors and steam turbines) Performance via Reliability & Availability KPIs
Establishes him/herself as the point of contact for escalation; Provides early recognition of potential risks with major business impact (Previous service KAM responsibility)
When necessary, escalates identified risks in time to Head of CTS to ensure appropriate and timely resolution
Understand fleet reliability (strength and weakness) from the competition installed base
Advise product management teams in Distributed on how to improve reliability/availability of products based on customer interactions
Advise LTP MK&S on reliability/availability value proposition for New Unit opportunities and existing service fleet.
Propose development of new CTS offerings based on customer needs to improve reliability/availability
Presents Reliability & Availability KPIs to Key Customers and Siemens Energy management on regular basis
What You Bring
A strong background of service commercialization, sales, business development, customer communication, as well as experience with marketing and sales tool and methodologies
10+ years of experience with sales / marketing / commercialization / business development
Bachelor’s in Engineering, Business administration or associated fields
Master’s level education in energy systems or associated fields are preferred
Proficiency with Sales Force and Project Management tools and methodologies
Experience with risk management, resources management, project timeline management
Strong background in optimization, automation, and improvement projects
Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment
Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage
Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker
Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organization, along with commercial appreciation
Initiative and be a flexible self-starter, working with minimal direction
Ability to analyze information and provide reports and feedback to project team members and management
Able to present information in a clear manner to the project team and management
A good understanding of the O&G Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization
Willing to travel 30% of the time
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
A wide range of professional development and growth opportunities in a global company
Encouraging, diverse and collaborative work culture
Remote/flexible work and possibilities to travel abroad
An attractive, collectively agreed remuneration package with a corporate pension and other fringe benefits
#LI-Hybrid
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