Site Reliability Engineer (f/m/d)

Who We Are

We are looking for a Site Reliability Engineer to complement our Customer Operations Team. In this role, you will support our customers as they deploy our product and its dependencies. To accomplish this, you will build, improve and manage our automation and deployment infrastructure, to ensure the reliability and resilience of our product for our customers.

Join us at Wire, the leading end-to-end encrypted communication platform driving secure collaboration for businesses, critical infrastructure, and governments. We prioritise privacy as a fundamental right, providing organisations across industries with the most secure communication experience possible. Our cutting-edge encryption technology and robust security measures have made us a trusted partner in the technology, finance, healthcare, and government sectors. If you're driven by the mission to redefine secure communication and want to be part of an innovative and dynamic team, join us at Wire. Together, we'll build a world where privacy and security are the foundation of modern communication.

GENERAL INFORMATION

Employment Type: Permanent

Role: Site Reliability Engineer

Working experience: 3-5+ years in the Networking / SRE / Platform Engineering field

Working hours: full-time

Working Location: Berlin/ Germany Remote/ EU Remote

Reports to: Head of Service Delivery & Customer Operations

Desired start date: As soon as possible

YOUR CHALLENGE AT WIRE

Be ready to play a key role in our Customer Operations team. You will work closely with the Platform team, our Service Delivery team and other teams on a regular basis.

Responsibilities

Deploy and run our Backend services and a supporting Kubernetes infrastructure in customer environments on Kubernetes.

Support our customers with operating our backend services on-premise (incl. air-gapped) and deploy on-prem-like staging environments on VMs/Bare-metal platforms for our internal QA processes

Ensure our customer facing documentation is up-to-date, and it as necessary, to ensure customers are always following a documented process

Support on-prem / offline deployments of multiple kubernetes flavours

Automate our infrastructure deployments and management with IaC (using Kubernetes, Terraform, Nix, Ansible, Concourse, GitHub Actions and others)

Maintain infrastructure used for documentation services, and for reproducing customer issues

Ensure services are up and running for our customers 24/7

Work on Open Source code, contribute to various upstream projects

YOUR PROFILE

Bachelor's degree in Computer Science or equivalent industry experience

3+ years of professional experience in Operations, Networking, SRE, or Platform Engineering roles

3+ years of customer-facing experience supporting a product deployed on-prem

Proven track record of managing Deployments on and of Kubernetes-based Platforms using Infrastructure as Code

Passionate about building, documenting, and debugging distributed and scalable systems

Strong Linux background, including the ability to analyse and troubleshoot OS-level and networking issues

On-premise deployment / operations experience

Experience in automating containerized builds and deployments

Strong programming skills in at least one of the following programming languages:

Haskell, Rust, C, Java, Go

Hands-on experience with most of the following: Kubernetes (Operators), Terraform, Helm, Nix, Ansible, Systemd.

Have worked with a few different virtualization and containerization platforms, including at least Docker, KVM, LXC

Have a proven track record of working with Open Source / Free Software communities.

Experience debugging network issues using packet capture tools

Has a Solid understanding of modern software-development lifecycle methodologies (Agile, DevOps, GitOps, etc.).

Experience managing Cassandra, ElasticSearch, Redis, Postgres, or RabbitMQ is a plus

Strong communication and interpersonal skills are a must, with the ability to collaborate effectively across teams

Fluency in English is required; fluency in either German and/or French is a valued additional qualification

WHY WIRE?

Join a market-proven (>1,000 customers) company and drive Wire to become the worldwide market leader.

We're not only developing the future of secured collaboration platforms but also investing in our development: Every new team member gets a yearly education budget granted and can benefit from a holistic cafeteria system to strengthen personal capabilities.

With an Urban Sports Club subscription, we will ensure that our employees stay balanced and mentally and physically healthy!

We have a beautiful office in the heart of Berlin and offer our team a mix of working from anywhere vs. spending selected days together in our office to connect on a personal level.

Enjoy fresh breakfast in the office, daily fruits, snacks, free soft drinks, and the world's best Barista coffee machine.

Wire is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability or race.

If you are a Site Reliability Engineer with a proven track record of driving quality and excellence, we encourage you to apply and join our dedicated team at Wire. Together, we will shape the future of WIRE through an unwavering commitment to quality and innovation.

CONTACT

Have we caught your interest? Submit your application here.

We look forward to hearing from you!

About Us

We're building a secure, easy-to-use, and feature-rich communication tool with the latest technologies. We don't just create software — we're also impacting national and international committees. Our research and development occur at our Berlin headquarters and other locations in Europe and the USA, where we embrace diversity and adhere to the strictest data protection standards. We see regulations as a foundation supporting our commitment to secure our customer's communication.