Dealer Business Manager - Eastern Region

AI Job Summary

Minimum 5 years’ experience in the automotive industry with understanding of dealership sales operations.

Experience managing dealer incentives, bonuses, and rebates to motivate dealerships and hit targets.

Experience monitoring sales performance vs targets and improving customer satisfaction (CSI) metrics.

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Role Type

Permanent • Full-time • Associate

Description

Drive impact. Optimise performance. Shape the future of GWM.

Are you ready to join one of Australia’s most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so, we have an exciting opportunity for you!

About GWM Australia

GWM is the powerhouse behind the renowned Chinese automaker’s local presence. We specialise in importing, distributing, and marketing a diverse range of vehicles, including petrol, hybrid, and cutting-edge electric models. Our lineup features the popular Haval SUVs, the robust Cannon Ute, the rugged Tank 4×4 SUV, and the innovative Ora EV and many more exciting vehicles and technology on the horizon!

With a commitment to excellence and customer satisfaction, GWM is transforming the automotive landscape by offering high-quality vehicles tailored to the evolving needs of Australian consumers.

Why Join Us?

GWM is quickly becoming one of the leading automotive brands in Australia and New Zealand. With ambitious plans to introduce even more groundbreaking products, there’s no better time to join our team and accelerate your career to new heights!

What We Offer

Be part of a high-growth automotive brand with big ambitions in ANZ

Work in a role with real ownership, influence and visibility

A strong work-life balance, hybrid / work-from-home flexibility

A culture driven by innovation, collaboration, and success

Access to 24/7 EAP services for you and your family

12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers

A fully maintained vehicle

Access to a family vehicle lease program

About the Role

Reporting into the State Manager, the Dealer Business Manager (DBM) is responsible for maintaining and growing relationships within GWM authorised dealerships. The DBM is to ensure dealerships meet their sales targets, provide exceptional customer service, and adhere to company policies and standards. This role involves collaborating with dealerships to achieve business objectives and enhance the overall dealer experience.

Key Responsibilities

Build and maintain strong, collaborative relationships with authorised dealerships, acting as the primary point of contact between the company and its dealers.

Manage dealer incentives, bonuses, and rebates to motivate dealerships and ensure they meet or exceed their targets.

Act as a mediator in resolving disputes or issues between the company and dealerships, facilitating effective problem-solving. Monitor and analyse dealership sales performance against targets and identify opportunities for improvement.

Collaborate with dealers to develop and implement strategies to increase vehicle and accessory sales.

Conduct regular reviews of dealer financial statements to assess profitability, cash flow, and overall business health.

Monitor and improve customer satisfaction metrics (CSI) at dealerships through targeted initiatives.

Ensure that dealerships adhere to company standards, policies, and regulations to maintain the quality and reputation of the brand.

Identify opportunities to or enhance the dealer network in line with market potential.

Analyse market conditions, competition, and customer trends to develop strategies that enhance the dealership’s performance and market share.

Skills and Experience

Bachelor’s degree in Business Administration, Marketing, Automotive Management, or a related field is highly regarded but not a requirement.

Sound knowledge of the automotive industry and understanding of dealership sales operations (ideally minimum 5 years’ experience).

Previous experience working independently within a fast-paced environment.

Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders.

Exceptional verbal and written skills

Strong analytical and problem-solving abilities

Passion to identify and drive continuous process improvements.

Flexibility to adapt to changing market conditions and dealer needs.

Become a vital part of a dynamic team representing one of ANZ’s fastest-growing automotive brands! If you’re passionate about performance, obsessed with optimisation and ready to make your mark – we’d love to hear from you.