Full-Time Customer Service Representative

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores across all Australian states and New Zealand, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our customers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

WORKING AS A CUSTOMER SERVICE REPRESENTATIVE

Our customers are at the heart of everything we do. As a Customer Service Representative, you’ll be the first point of contact for our community, ensuring they receive friendly, professional, and effective support across multiple channels including phone, email, live chat, and social media.

This is a full-time role and is based at our Leppington Distribution Centre, the rostered hours are Monday to Friday 11am - 7pm

WHAT YOU'LL DO AT JD

In this role, you’ll make a real difference by helping customers with their inquiries, resolving issues, and ensuring every experience with JD Sports is seamless. You’ll also:

Respond promptly to customer inquiries across phone, email, live chat, and social media

Provide accurate information on products, services, and company policies

Resolve complaints efficiently, aiming for first-contact resolution

Process orders, returns, and exchanges with clear communication to customers

Maintain accurate customer records and interactions

Collaborate with internal teams to solve problems and improve service

Stay updated on promotions and product knowledge

Monitor customer feedback and share insights with the Customer Service Manager

Achieve individual and team KPIs and performance goals

Follow company procedures, guidelines, and policies at all times

WHAT WE'RE LOOKING FOR

We’re looking for team members who are passionate about customer service and thrive in a fast-paced environment. Ideally, you’ll bring:

1–3 years’ experience in a similar role

Strong communication skills (verbal & written)

Proven ability to problem solve and resolve customer issues

Experience with customer service software (e.g. Zendesk, LiveChat)

Confidence using social media and online service platforms

Ability to work under pressure while maintaining attention to detail

A positive, professional, and proactive attitude

Flexibility to work the outlined hours, with availability across varying days as required

WHAT’S IN IT FOR YOU?

Competitive Salary

One month paid parental leave

Referral bonus scheme

Training and development to evolve and shape your career

Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre

Treat yourself with our attractive staff discount! This can also be used for friends and family

Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.