Account Manager – Retail

Build relationships. Drive growth. Help shape the future of retail logistics.

At Element Logic, we're on a mission to optimize warehouse performance for some of the world's leading retailers. As the world's first and largest AutoStore partner, we combine cutting-edge automation technology, software, and expertise to help businesses move smarter, faster, and more efficiently.

We're growing in Australia and are looking for an experienced Account Manager – Retail to join our Melbourne team. This is a high-impact role focused on managing and expanding relationships with some of our most strategic retail customers.

If you're someone who enjoys building trusted partnerships, spotting commercial opportunities, and working with customers to solve real business challenges, we'd love to hear from you.

What you'll be doing

As the primary relationship owner for a portfolio of key retail accounts, you'll work closely with customers and internal teams to deliver long-term value while driving growth across products, services, and solutions.

You'll be responsible for:

Managing and growing relationships with strategic retail customers

Developing and executing account plans that support customer and business objectives

Identifying opportunities to services, solutions, and customer footprint

Conducting regular business reviews and strategic planning sessions

Building and maintaining a healthy sales pipeline across existing accounts

Preparing commercial proposals, quotations, tenders, and business cases

Forecasting customer requirements and future business opportunities

Managing renewal and customer retention activities

Coordinating with project, service, and operations teams to ensure successful delivery

Resolving customer issues and ensuring a high level of customer satisfaction

Providing market intelligence, customer insights, and competitive feedback

What we're looking for

We're looking for a commercially minded relationship-builder who understands how to create value for customers while achieving business results.

You will likely bring:

3+ years' experience in Account Management, Business Development, Key Accounts, or B2B Sales

Experience working with large retail customers or within retail supply chain, logistics, warehousing, automation, industrial products, or related industries

A proven track record of growing revenue within existing customer accounts

Strong stakeholder management and relationship-building skills

Experience preparing proposals, tenders, and commercial presentations

Excellent communication and presentation skills

Strong commercial acumen and negotiation capability

Excellent organisational and time management skills

Proficiency in Microsoft Office, particularly Excel and PowerPoint

Nice to have

Experience with CRM or ERP platforms such as Dynamics, Navision, Salesforce, or similar

Exposure to warehouse operations, intralogistics, automation, or material handling solutions

What success looks like

In this role you'll be:

A trusted advisor to your customers

Driving sustainable account growth and customer retention

Identifying new commercial opportunities before competitors do

Delivering an outstanding customer experience

Collaborating effectively across sales, projects, service, and leadership teams

Why join Element Logic?

At Element Logic, you'll join a business that combines the agility of a growing technology company with the stability of a global market leader.

We offer:

The opportunity to work with some of Australia's leading retail brands

A collaborative, down-to-earth, and supportive culture

Career growth in a global business experiencing strong growth

Exposure to innovative warehouse automation and technology solutions

Flexible working arrangements

Competitive salary package and bonus opportunity

Our culture

Element Logic is seeking highly motivated and talented professionals to join our team. We are looking for individuals who are passionate about new technology, intralogistics, and automation. You will be a great fit if you describe yourself as somebody who is flexible, open-minded, and willing to consider new ideas. You enjoy a fast-changing organization, and you are able to adapt to changing circumstances. We're a team of problem-solvers, innovators, and relationship-builders who genuinely enjoy working together. We value curiosity, ownership, collaboration, and a willingness to challenge the status quo.

You'll thrive here if you're:

Customer-focused

Commercially driven

Curious and proactive

Comfortable working autonomously

A team player who values long-term relationships over short-term wins

Ready to join us?

If you're looking for a role where you can combine relationship management, commercial strategy, and innovative technology, we'd love to hear from you.

Apply today and help us optimise warehouse performance across Australia's retail industry.

Place of work: Melbourne, VIC

Start date: To be agreed upon

Form of contract: Permanent employment

Organisational Context

This role sits within Safer Storage Systems (SSS), and the responsibilities reflect SSS’s current structure and ways of working.

As Element Logic and SSS continue to integrate, role scope and responsibilities may evolve gradually to align with the broader organisation. Any changes will be made thoughtfully and in line with ongoing business needs.

For further questions about the position or process, contact VP Talent Acquisition & Employer Branding by email: beate.hall-hofso@elementlogic.net (do not send cv or applications directly, apply here)

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

About Element Logic

Element Logic Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries. We are proud to be the world’s first and largest AutoStore partner, delivering intelligent automation solutions that help customers scale smarter and faster. In 2025, Element Logic achieved EUR 578 million in revenue, and our growth journey is only accelerating.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in Bravery, Passion, and Reliability - qualities that continue to drive its mission of optimizing warehouse performance.