VICE PRESIDENT TRANSFORMATION, OPERATIONS

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Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.18K subscribers

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Vice President, Transformation - Operations

Reporting to the Chief Transformation Officer, the Vice President, Transformation – Operations will lead the development and delivery of Merlin’s global operations transformation agenda. This executive leadership role is responsible for shaping and executing a multi-year transformation strategy that drives operational excellence, business performance, innovation, and sustainable growth across the organisation.

The successful candidate will oversee a portfolio of complex strategic initiatives, ensuring effective governance, prioritisation, delivery, and value realisation. Working closely with the Executive Leadership Team, they will champion technology-enabled transformation, modernise operating models, and embed a culture of accountability, continuous improvement, and change adoption across global teams.

As a trusted advisor to senior leaders and key external stakeholders, the VP will build high-performing transformation and delivery capabilities, foster cross-functional collaboration, and leverage digital, data, automation, and AI solutions to enhance efficiency, guest experience, and commercial outcomes.

Qualifications & Experience

Visionary leadership in group-wide transformation: The ability to articulate a compelling vision for the future and mobilise the entire organisation to achieve it through delivery and collaboration

Demonstrable experience in a senior role in a global High emotional intelligence.

Demonstrated leadership experience, with a track record of building and leading high-performing teams in a fast-paced and dynamic environment.

Strategic and financial acumen: A deep understanding of business operations and financial performance to ensure transformation efforts drive measurable business outcomes, which are owned by the business but curated and sequenced by your experience.

Advanced delivery expertise: Extensive experience with program management methodologies, including Agile, Waterfall, and hybrid models.

Superior communication and influence: Skilled at telling a story about the transformation to inspire and motivate others, from front-line staff to board members.

Adaptability and resilience: The capacity to lead through complexity and ambiguity while remaining outcome focused.

Technical Skills: Proficiency in project management software, budgeting tools, and safety compliance protocols.

Benefits

Pay Range

Competitive

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.