Client Engagement Specialist, Newswires, EMEA

Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

To this end the Client Engagement Specialist will need to liaise with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned Newswires and Partnerships accounts.

Key Responsibilities:

Retention

Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and your Newswires CES colleagues

Proactively provide a monthly or bi monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease.

Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

Support new sales into existing accounts to ensure maximum customer ROI with DJ

Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners.

Create and adhere to SLA for client response

Understand and advocate for use of DJ suite of tools, to include NewsPlus and the full spectrum of associated newswires

Customer Knowledge

Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ exposure to the financial markets and data sector, competitor solutions they are using and the client’s current and developing needs

Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.

Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

Lead Generation

Where possible identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email but also via face to face meetings in European financial centres.

Preferred Skills:

Min 2-4 years of proven success in client engagement, customer success or account management

Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable.

Exceptional written and verbal communication skills

Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

Excellent project management and organizational skills with a keen attention to detail

Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists.

Knowledge of Salesforce & Tableau desirable

Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable

Additional European languages beyond English is desirable

Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

#LI - Hybrid

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Global Business Operations

Job Category: Sales

Union Status:

Union role

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Req ID: 53407