Customer Account Manager (Desk Based)

Imagine working for a company where your role actually matters for the planet

About the Role

We are seeking a customer-focused, driven and proactive person to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions.

You’ll be joining a high-energy team that cares deeply about customer experience and takes real pride in doing things well. Leadership is focused on creating a positive, purposeful environment where people feel valued, know their part, and are encouraged to grow. It’s a team that celebrates wins, learns quickly from setbacks, embraces challenge and keeps evolving to deliver even better outcomes for customers. High standards matter here, as does following the right process - while also recognising effort, celebrating success and enjoying strong performance together.

Why You’ll Love It

We offer the chance to join a well-established business with strong values, a clear purpose and real opportunities to develop.

Salary £28,000 OTE £38-£40k

Worklife balance: Monday to Friday, no weekends, day shifts only

Healthcare from day 1 + 5% pension + 3x life assurance

25 days’ holiday + bank holidays

Events, celebrations & prizes; employee recognition and referral schemes

Enhanced maternity & paternity pay; enhanced sick pay

Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work

Free parking

Real growth: access to internal and external courses; clear progression based on performance

About Safetykleen

Imagine working for a company where your role actually matters for the planet.

We’re Safetykleen - a world leader with 50 years’ experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment.

Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet. And while we operate on a global scale, the real power of our business lives in our branches. Our people are at the heart of our mission.

What You’ll Be Doing

Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience

Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity

Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action

Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn

Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making

Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery

About You

You’ll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone-based role. You’ll be confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment.

can manage inbound and outbound customer contact professionally, including resolving issues when needed

have a track record of identifying upsell and cross-sell opportunities

are comfortable working to KPIs, deadlines and service standards

can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.

When you join Safetykleen, you’ll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.