Account Representative - Centennial, CO

Location: Centennial, CO, US

Job Family: Sales

Country/Region: United States

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.

Major Areas of Accountability

Process leads from external departments to complete the necessary follow-up and product offerings

Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead

Research and problem resolution, communicating the outcome to the customer as appropriate

Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines

Exceeds Quality and Quantity Performance Standards

Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures

Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.

Establish and maintain effective working relationships with customers and/or co-workers

Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties

Available and flexible in scheduling to meet the changing business requirements of the position

Responsible for following good housekeeping and quality procedures

Follows and observes all safety practices

Additional duties required as directed by departmental management

Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Other job duties as assigned

Basic Qualifications

High school diploma or equivalent

Minimum of one year experience in the field

Willingness to engage in telephone direct sales

Preferred Qualifications

English/Spanish bilingual preferred

DME experience

Brightree experience

Call center experience a plus as position entails a high amount of customer interaction over the phone

Ability to take initiative and work independently

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.

Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.

Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.

Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.

Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.

Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

Competitive Compensation: The compensation range for this position is $81,513 - $122,269. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

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Nearest Major Market: Denver