Sales Representative/Account Manager, Associate IV - Public/Commercial

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350 E. Dakota Ave., Denver, Colorado 80247

Job Summary:

Completes assigned tasks to support sales and account plans including new products, benefits offerings, or pricing models independently. Works with cross-team and sometimes cross-organization peers to prepare communications for local and regional enrollment meetings. Works with cross-team peers and sometimes cross-organization to pursue sales opportunities in new or growing markets, including gathering and entering data. Builds and leverages relationships with brokers, channels, and customers to demonstrate value and build commitment independently. Supports sales plan design, quote, and Request for Proposal (RFP) following established practices. Contributes to a positive customer experience by supporting the communications within and across teams, as well as providing information to customers directly. Assists in gathering information on service failure trends to better serve customers and fulfill KP mission.

Essential Responsibilities:

Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.

Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.

Supports a positive customer experience by: independently supporting communications between team members, brokers, channels, and customers to demonstrate value and build commitment; working with cross-team, and sometimes cross-organization peers to meet customer needs in accordance with KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing advanced knowledge of product, service, and ratings to provide information customers, brokers, and consultants about added services and product enhancements independently; and assisting the team to gather complex information on service failure trends or process improvement opportunities to better meet customer needs.

Supports the enrollment and implementation process by: preparing communication materials for use at local and/or regional enrollment meetings independently; following established principles to support communications between customers and team members during the membership enrollment and implementation process; and working with cross-team and sometimes cross-organization peers to support the overall implementation or renewal process of health plan membership, including assisting with research, presentation, preparation, reporting and training coordination.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion Support

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Benefits/Services

Benefits/Services Presentations

Brand Strategy

Business Development

Business Planning

Business Process Improvement

Clinical Selling Expertise

Commercial Marketing

Compliance Management

Creativity

Data Entry

Goal Setting

Interpersonal Skills

Member Service

Sales Operations

Sales Opportunity Orchestration

Sales Performance Data

Minimum Qualifications:

Minimum two (2) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.

High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR minimum four (4) years of experience working in a corporate or business office environment.

Accident and Health Insurance License (Colorado) within 3 months of hire

Preferred Qualifications:

Health Insurance License in state(s) where applicable.

Associate's degree in Marketing, Finance, Business Administration, or related field.

PrimaryLocation : Colorado,Denver,Regional Office - Colorado

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:01 AM

WorkingHoursEnd : 04:45 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-CO-02|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Sales & Account Management

Department : Colorado Regional Offices - Grp Reltn-Public/Commercial - 1608

Travel : Yes, 5 % of the Time

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.