Senior Technical Consultant ITSM/CSM (Mexico)

Ondaro is with you for what comes next

Ondaro is looking for a highly skilled and strategic ServiceNow Senior Technical Consultant ITSM/CSM to join our growing team. In this role, you'll drive the evolution of our ServiceNow practice by designing scalable solutions, leading innovation initiatives, and partnering with clients to solve complex business challenges. From architecting advanced ITSM and CSM capabilities to mentoring technical leaders and influencing strategic decisions, you'll play a key role in shaping the future of our ServiceNow offerings.

What You'll Be Doing:

Develop the roadmap of offerings and the go-to-market strategy for the ITSM/CSM practice.

Lead the innovation agenda in AIOps, automation, and Cloud Management.

Mentor Senior PLs (Project Leaders) and Senior Architects.

Act as the main expert in high-level discussions with C-level clients.

Serve as the primary point of contact for the practice with ServiceNow and other strategic partners.

Design and develop end-to-end functionalities, including advanced workflows and integrations.

Troubleshoot and resolve complex bugs through deep root-cause analysis.

Build custom widgets and advanced solutions for the Service Portal.

Collaborate with business analysts and stakeholders to define technical and strategic requirements.

Oversee and manage application deployments into production environments.

What You'll Bring to the Table:

English proficiency.

Platform Fundamentals

Proficient in using Update Sets and Application Scopes

Develops complex Client Scripts using GlideAjax for efficient server calls

Creates Script Includes for reusable logic and masters more complex Business Rules (async, display). Process Automation

Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic. Catalog & Portal

Develops custom Widgets from scratch (AngularJS, Server/Client Script for the widget). Integrations and Debugging

Builds and consumes REST APIs (outbound)

Uses IntegrationHub for medium-complexity integrations

Analyzes transaction logs to identify slow scripts

Perks? Oh, yes

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee, so you have the time and resources available to stretch yourself.