Helpdesk Analyst - Portuguese
About the role
Req ID: 376848
We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Helpdesk Analyst - Full Time
Requirements:
o Availability to work 45 hours per week
o Interest in working any shift
o Advanced Portuguese and Spanish Looking to work in IT Environment
o 6 months of experience in Customer Service
We Offer:
o Competitive salary
o Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacationso 50% Vacation bonuso Savings Funds
o 5 personal days per year
o Medical insurance (You and your family)
o Life insurance
o Dental Insurance
o Discounts with selected Optics
o Opportunity to grow in the company
Activities
o General L1 support for hardware and MS Office packages
o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reportso Document troubleshooting steps and detailed description of the customer incidents andrequests
o Applies diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct failures
#LI-LATAM
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
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