IT Infrastructure Analyst

No Relocation Assistance Offered

Job Number #174697 - Sao Paulo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary

As an IT Infrastructure Analyst, you will help manage the IT infrastructure projects and operations, to ensure effective functioning in the area of network and telecommunications, local applications hosting, local hardware, and servers, according to business and IT needs. The Infrastructure Analyst is the liaison working with global teams responsible for maintaining the availability of production systems through proactive network management and production system support.

Main Responsibilities

Collaborating with network staff, communications staff/vendors, and data center personnel on a day-to-day basis to negotiate service levels, manage servers, and ensure the timely resolution of issues.

Maintaining global or regional communications, standards, and documentation and overseeing review of subsidiary network standards.

Support Global Teams to implement WAN/LAN strategy, upgrades and outage recovery.

Support Global Teams for server hardware/software upgrade projects and outage recovery.

Planning and executing routine backup / disaster recovery for the network and servers.

Raising critical project issues (e.g., design, cost, quality, timeframe, and resources) and actively seeking resolution with parties outside the immediate team.

Manages maintenance contracts for active equipment (servers, storage, routers, switches, etc.)

Coordinates with vendors and global teams any required configuration change, new implementation, replacement, etc, out of business hours and operation;

Coordinates with the IT Infrastructure Manager any new project proposal, budget and timing required;

Participates in audit process and ensure that Colgate Global Standards are in place

Support implementation of global IT projects locally

Support the Manufacturing Team in planning/implementing manufacturing projects according to Colgate Standards.

Required Qualifications:

A minimum of a Bachelor of Science degree in Computer Science, Mathematics, or Business.

Proven experience in IT area

Fluency in English.

Should be a good communicator to be able to coordinate with different partners

Should be ready to tackle additional challenges in the Workspace One, Tanium, Intune, SCCM & Active Directory area and work throughout the projects/ tasks

Proven track record with projects and deploying new technology

Good verbal, writing and documentation skills

Knowledge of different problem solving and troubleshooting techniques

TCP/IP Advanced

Cisco ICND1 and ICND2

Cisco VoIP knowledge

Cisco WLC knowledge

VMware ESXi knowledge

Nutanix knowledge

Windows Server administration

IBM/Lenovo server/storage/tape library knowledge

Structured cabling knowledge

APC/Schneider UPS knowledge

Preferred Qualifications:

An advanced degree (MBA) or professional certification (CNE, MSE) is highly desirable.

Intermediate Spanish is a plus

Our Commitment to Inclusion

Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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