CDI - Clienteling Manager (H/F)

Brand

Byredo

City

Paris

Job type

Permanent

L'opportunité

We are looking for a strategic, client-centric, and business driven Clienteling Manager to elevate our client engagement approach and help shape a best-in-class luxury client experience.

Reporting directly to our Client Marketing Director, this role will be instrumental in driving client loyalty, strengthening long-term relationships with high-value clients, and embedding a strong clienteling culture across the organization. Acting as a key connector between retail, CRM, marketing, and customer experience teams, the Clienteling Manager will turn client insight into meaningful action and business impact.

Start Date: July 2026.

Ce que vous aurez à faire

Clienteling Strategy & Client Development

Define and drive the clienteling vision and roadmap in line with brand ambitions and business priorities.

Develop initiatives that support client acquisition, retention, reactivation, and loyalty, with a strong focus on high-potential and top clients.

Identify opportunities to elevate the client journey through personalized, relevant, and consistent interactions across touchpoints.

Help shape a culture of long-term relationship building, where client knowledge and service excellence are at the heart of performance.

Act as the key link between markets, stores, and tech teams to capture business needs and help shape the evolution of the clienteling app.

Client Insight & Performance

Leverage client data to identify trends, opportunities, and actionable insights.

Translate client knowledge into targeted actions, animations, and engagement strategies that support revenue growth and client lifetime value.

Monitor clienteling performance and recommend optimizations based on results and feedback from the field.

Partner with markets to improve the quality, usage, and impact of client data and dashboards.

Retail and Store Engagement & Capability Building

Support store and retail teams in adopting best-in-class clienteling practices and strengthening their confidence in building 1:1 client relationships.

Act as a key partner to the field, ensuring clienteling priorities are clear, practical, and business-oriented.

Contribute to the design of guidelines, rituals, and training moments that reinforce clienteling excellence.

Encourage a mindset of proactivity, personalization, and follow-up across the client journey.

Nous serions ravis de vous rencontrer si vous avez

Qualifications:

Master degree in Business Administration, or a related field.

3 to 5 years experience in CRM, data-driven roles, consulting, or related fields, preferably within the Luxury, Beauty or premium industry.

Preferred Skills:

Excellent organizational skills and a strong bias for action

Excellent communication and interpersonal skills in a transversal environment

A strong affinity for data, CRM tools and technology

Entrepreneurial mindset with the ability to work in a fast-paced and evolving environment

International exposure or mindset is a plus

Fluent English is essential

Ce que vous allez aimer chez nous

Une culture de travail entrepreneuriale, créative et accueillante

Des opportunités d'apprentissage et de développement

Une entreprise internationale avec de nombreuses opportunités d’évolution professionnelle

Une rémunération et des avantages compétitifs

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.