Retail Performance Manager

Lead retail excellence across Western Sydney International airport!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

As a Retail Performance Manager in brand new Western Sydney International airport, you will drive profitable sales growth, exceptional customer experience, and operational excellence across all retail stores through effective leadership, coaching, commercial execution, and performance management.

What You’ll Do:

Reporting to the Operations Manager, you will be accountable for:

✅ Driving sales, profitability, and KPI performance across your area

✅ Leading and developing Store Managers and Assistant Store Managers

✅ Delivering exceptional customer experiences and service standards

✅ Coaching teams to achieve commercial and operational excellence

✅ Optimising labour, productivity, inventory and merchandising execution

✅ Ensuring compliance with security, safety and operational requirements

✅ Building strong relationships with airport stakeholders and business partners

What We’re Looking For:

✅ Proven multi-site retail leadership experience

✅ Strong commercial acumen with a results-driven mindset

✅ Excellent coaching, people development and leadership skills

✅ Strong analytical and problem-solving capability

✅ Ability to manage multiple priorities in a fast-paced environment

✅ Exceptional communication and stakeholder management skills

✅ Flexibility to work a rotating roster (early mornings, late nights & weekends)

✅ Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

Parking – Based on location we offer free/subsidised airport parking for our employees

✈️ Dynamic Airport Environment – Work where no two days are the same

️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages

Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network

‍ ‍ Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements

Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus

️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day

Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.