General Manager

Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.

Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney Harbour Bridge. As a unique hybrid of premium hotel accommodation and long-term residential living, we deliver a diverse, personalised guest experience unlike anywhere else in Sydney.

Our food & beverage portfolio features two standout venues. Flaminia, created in collaboration with the acclaimed Pilu team, offers an elevated modern Italian dining experience with a harbourside perspective. Acapulco ElVista, developed in partnership with the award winning Maybe Sammy group, brings a bold coastal Latin bar concept with world class cocktails and vibrant energy.

With exceptional meeting and event spaces designed for everything from high-end corporate functions to iconic harbourside weddings, joining our team means being part of a property where every day feels remarkable.

Be part of a team that creates unforgettable moments, set against one of the world’s most breathtaking backdrops.

Purpose

As General Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

Primary Responsibilities

Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets

Be responsible for leading and developing your team to ensure the hotel’s profitability and success

Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives

Create and build strong relationships with key stakeholders, property owners, guests and regional shared services

Maintain excellent product and service standards whilst maximising revenue and balancing expenses

Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment

Act as a liaison within the local community, representing Accor and fostering community engagement

Skills & Experience

Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder management

You create environments where your team are encouraged and motivated to be their true self each day

Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality

Experience and capability to drive financial growth through skilful & thoughtful strategy

Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same

Past experience working with body corporates in an MLR setting is desirable

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.