Risk Analyst, FCS (Applicants must Identify as Aboriginal and/or Torres Strait Islander)

Create your best future and join the Financial Crime Surveillance team as a Risk Analyst

12 month max term

Based in Adelaide, SA

Hybrid work available after training

What’s the role?

As a Risk Analyst within the Financial Crime Surveillance team, you'll work in the first line of defence, supporting key activities across Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions compliance.

You'll investigate customer information, assess risk indicators, engage with customers and internal stakeholders, and make informed decisions that support regulatory compliance and customer protection.

During your first 8–10 weeks, you'll complete a comprehensive accreditation and training program, requiring full-time attendance in the office. Once accredited, you'll transition to a hybrid working model of three days in the office and two days from home.

Key Responsibilities

Conduct customer remediation activities through phone, email, branch, and correspondence channels

Engage with customers and stakeholders through phone, email, and other communication channels.

Review, validate, and update customer identification and KYC information.

Manage customer communication lifecycles and compliance-related follow-up activities.

Ensure compliance with AML/CTF, KYC, and regulatory requirements while maintaining accurate customer records.

What do I need?

We're looking for analytical and customer-focused professionals who can confidently manage case-based work in a fast-paced environment.

Required skills:

Confidence engaging with customers via inbound and outbound calls

High attention to detail and ability to make sound risk-based decisions

Experience working across multiple systems and managing competing priorities required

Excellent written and verbal communication skills

Strong investigative and analytical skills

Strong stakeholder management and interpersonal skills

Desirable skills

Experience in banking, financial services, compliance, risk, or a related field

Exposure to financial crime, AML, KYC, customer due diligence, or remediation activities

Why join us?

At Westpac, we’re passionate about becoming our customers’ #1 banking partner for life and we know that starts with creating the best workplace in the country. For Aboriginal and Torres Strait Islander peoples, that means more than just a job.

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture for example dedicated Sorry Business, Lifestyle and Wellbeing leave.

Tailored career support through our Indigenous Careers Team, and growth opportunities like the Echo mentoring program and Jawun secondments.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives including our Brothers & Sisters Employee Advocacy Group and our annual Indigenous Bayala Djurali Summit.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers. Applicants must identify as Aboriginal and/or Torres Strait Islander. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA).