Dispatcher

Why you’ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.

Location: Oshawa, Ontario

Schedule: Dayshift, Mon - Friday

What you will do

Facilitate daily communication and address issues with customers, drivers, and staff

Review driver productivity and utilization reports and provide recommendations to the Manager

Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc)

Ensuring drivers are compliant and working in a productive manner

Order Entry, Data entry, Appointment bookings with shippers, receivers, and customers

Maintaining internal templates and spreadsheets

Assist in setting up planning for the next day

Start / Close Daily trips, or end-of-week trips in a timely manner to keep the system as accurate as possible

Customer Facing Responsibilities

Answering phone call inquiries providing the highest level of customer service

Providing professional responses to customer emails and communications

What You’ll Bring

Minimum 6 months of Dispatching experience in a transportation environment

Willing to work weekends when required

Able to work independently

Post-secondary or equivalent experience an asset

Excellent verbal and written communication skills

Direct experience with staff scheduling in a variable work volume environment

Knowledge of 24 x 7 operation, preferably in the transportation industry

Post-secondary or equivalent experience an asset

Trained in Hours of Service and E-log an asset

Along with the following Skills & Competencies:

Strong analytical, communication and judgment skills

Proficient in MS Outlook, Excel, PowerPoint and Word

Ability to work in a fast-paced environment

Ability to multitask and handle projects simultaneously

Why people love working for Canada Cartage

Cohesive team and a positive, hard-working atmosphere.

Meaningful opportunities for career growth.

Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’ve been acknowledged by Forbes 2023 as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.