Business Officer Analyst Citi Solution Center-AVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Business Office Analyst of the Citi Solution Center (CSC) coordinates and supports all site-related activities and events. This role will report into the NAM Cluster CSC Network Lead and will provide direct support to the site head and collaborate with site business office lead and site leadership team (SLT). The Business Office Analyst also shares best practices with other global CSC sites and executes programs in the Toronto location. This includes managing ad-hoc projects, town halls, employee engagement programs, presentations, reporting, and site culture initiatives.

Responsibilities:

Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy

Collaborate with the site head to define and implement site initiatives to improve employee engagement

Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities.

Ensure the smooth operation of business office activities support the site communications lead

Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner

Work with community partners and universities to provide support and help organize Citi events

Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups

Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives

Partner with HR to implement and coordinate Talent programs within the CSC

Collaborate with business heads to host and organize executive leader visits to the CSC

Act as the CSC on-site liaison for engagement networks Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., Global CSC Network Employee Appreciation)

Lead and coordinate VOE strategy initiatives

Monitor relevant site metrics and launch programs to reduce attrition

Work with site SLT to address employee pain points

Develop materials for site newsletters, senior stakeholder engagement events

Support onboarding of new businesses and services into the CSC

Select and champion site social responsibility initiatives. Tracks participation and publicize accomplishments

Qualifications:

5-8 years of relevant experience

Proficiency in MS Office Suite (Word, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred

Proficient in use of AI tools to draft content and analyze data

Experience with databases and information management

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s Degree/University degree or equivalent experience

Competencies:

Strong experience managing business operations, events, and/or programs

Experience in community relations and partnering with key external stakeholders

Highly developed communication, interpersonal, influencing, and organizational skills

Ability to work in a fast-paced environment and adapt to changing deadlines and schedules

-

Job Family Group:

Business Strategy, Management & Administration

-

Job Family:

Business Execution & Administration

-

Time Type:

Full time

-

Primary Location Full Time Salary Range:

$94 300,00 - $141 500,00

-

Most Relevant Skills

Please see the requirements listed above.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

-

This job opening is for an existing job vacancy.

-