Expert Customer Success Manager – Retail Media (all genders)

Company Description

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description

Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies

Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features

Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions

Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings

Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering

Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

Qualifications

Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification

5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry

Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations

Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders

Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships

Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta

Fluent in English and German

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.