Quality Analyst

Company: LPO Holidays Pvt. Ltd.

Location: Andheri East, Mumbai

Department: Quality & Training

Experience: 1–3 Years (Travel Industry/BPO preferred)

Job Summary :

LPO Holidays is looking for a Quality Analyst to monitor, evaluate, and improve the performance of our sales team. The ideal candidate will ensure high-quality customer interactions, maintain compliance with company standards, and provide constructive feedback to enhance sales performance and customer satisfaction.

Key Responsibilities:

Monitor and evaluate inbound/outbound sales calls and follow-ups.

Conduct call audits based on predefined quality parameters.

Provide timely feedback and coaching to sales executives.

Prepare daily, weekly, and monthly quality reports.

Identify gaps in communication, product knowledge, and sales techniques.

Work closely with Team Leaders and Trainers to improve overall team performance.

Ensure adherence to company policies, SOPs, and quality standards.

Maintain audit records and track quality improvement plans.

Assist in new process implementation and quality initiatives.

Requirements :

Graduate in any discipline.

1–3 years of experience as a Quality Analyst (Travel, BPO, or Sales process preferred).

Strong communication and analytical skills.

Good knowledge of MS Excel, Google Sheets, and CRM systems.

Ability to identify performance gaps and provide effective feedback.

Attention to detail and excellent listening skills.

Preferred Skills:

Experience in the travel and tourism industry.

Knowledge of domestic and international holiday packages.

Reporting and data analysis skills.

* Ability to work in a fast-paced environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person