Learning Operations Manager

Job Description:

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...

What you'll do:

Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers

Identify needs or gaps in learning process and in consultation with Operations Teams

Design training and development programs based on the organizational needs in consultation with Regional Learning Manager

Recruit and observe team of on the floor trainers for process training

We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed

Facilitate courses or learning sessions with all process job roles and with Leadership as needed

Coordinate all training conducted across shifts and areas

Maintain daily communication with Operations, HR, Recruiting and other teams

Maintain knowledge of operation processes for ongoing assessment of the training process

Fulfill additional responsibilities as assigned

What you'll need:

BA, BS or equivalent experience

4+ years of successful training experience and validated proficiency in delivering and crafting training

2-4+ years guiding a team within a training/learning, HR or similar function

2-4+ year in Operations or process improvement role

Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)

Understanding of fulfillment/distribution center/warehouse processes and flow

Well-developed observational and analytical skills

Effective verbal and written communications skills

Able to work flexible schedules / shifts as needed for 7 day operation

Validated skills for planning daily/weekly tasks and adapting to contending demands

Strong skills developing relationships across all levels and functions

Must be willing to travel

Bonus:

Instructional design using ADDIE, TWI model, or similar

Facilitation and presentation skills

Ability to work in a fast-paced distribution environment

Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction

Detail oriented and accurate with the ability to focus attention on details

Ability to prioritize, lead and complete projects with tight deadlines

Familiarity with process improvement methodologies such as LEAN or Six Sigma

Does this sound like you? If so, we would love to hear from you!