Senior Specialist, Client Success Manager

Description

Sr. Specialist - Client Success Management

As a Client Success Manager reporting to our Head of CSM Latam , you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.

You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.

Key Responsibilities

Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.

Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.

Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.

Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.

Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications

Bachelor’s degree in Business, or a related field, or equivalent practical experience.

10+ years of experience in account management, client success, or sales within a global or regulated industry.

Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.

Clear communicator with experience in collaborative, matrixed environments.

Preferred Qualifications

Advanced degree or certification (e.g., MBA, PMP).

Experience in capital markets, fintech, or regulated industries.

Exposure to global teams and cultural nuances in cross-border collaboration.

This position will be located in México City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Benefits & Rewards

We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.

Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.

For more information, visit Nasdaq Benefits & Rewards Career Page.

Come as You Are

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.