Sales Operation Manager

Hybrid. 3 Days at the office (Mexico City)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We are currently seeking a Sales Operations Manager to join our diverse and dynamic team. As a Sales Operations Manager at ICON, you will play a pivotal role in preparing and analyzing sales data and performance metrics to identify sales trends, generate actionable insights and drive strategic initiatives that enable sales leadership accelerate revenue growth.

What you will be doing

Analyzing sales performance data, metrics and market trends to identify trends, risks and growth opportunities.

Developing and maintaining sales dashboards, reports, and forecasting models

Developing and implementing sales strategies, processes, and initiatives to enhance sales performance and effectiveness.

Ensuring accuracy, consistency, and governance of sales data and reporting

Providing support and guidance to the sales team on sales tools, systems, and processes.

Collaborating with cross-functional teams to ensure alignment on sales objectives and initiatives.

Driving continuous improvement initiatives to enhance sales effectiveness and revenue predictability

Leading, coaching, and developing junior members of the Sales Operations team

Your profile

Bachelor’s Degree (or local equivalent) in a related field, or equivalent experience.

Proven experience in sales operations, finance, sales support, or related roles within the pharmaceutical, healthcare, or clinical research industry.

Advanced proficiency in Microsoft Excel is essential.

Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.

Strong analytical skills with the ability to interpret data and draw actionable insights.

Excellent English communication, collaboration, and interpersonal skills with the ability to work effectively in a team environment.

Results-oriented mindset with a focus on achieving sales targets and driving business growth.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements

A range of health insurance offerings to suit you and your family’s needs.

Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

Life assurance

Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to about the benefits ICON offers.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request .

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee?