Operations Manager- GIS

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Job Title: Operations Manager- GIS

City: Hyderabad

State/Province: Telangana

Posting Start Date: 7/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

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Management of daily activities of a team size of 200 + analysts

Engages in Customer Escalations

Ensures achievement of all system, team and individual Customer Service goals and standards

Manages Key performance indicators

Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

Responsible for administrative aspects including reporting

Superior communication (oral, written), presentation, and interpersonal skills

Demonstrated ability to develop and implement process enhancements including technology and performance

Ability to plan, prioritize, organize and communicate/sell effectively

Proficiency in Work-force management applications, Quality tools and technologies

Experienced in goal setting (defining and prioritizing specific, driving objectives)

Responsible for Process level compliance on various standards.

Backup for the SDL in absence

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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