Data Operations Analyst

Entity:

Finance

Job Family Group:

Finance Group

Job Description:

Overview

At bp, we’re reimagining energy for people and our planet. We have a bold ambition, be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance, and customer service, the GBS centre will drive modern digital solutions and agile ways of working.

Key Accountabilities and challenges

Complete day to day customer master data queries and activities: Provide site master data support for set up, transfers and retirement of sites o Retail site set ups. o Amendment of site details o Coordination with Terminal Partners o Analysis of Data and execution.

Maintaining good relationships with business function

• Ensure data input is consistent with the data standards and meets the required levels of completeness • Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, accuracy and participate on operations meetings on SLA agreements and KPI measures

Ensure the integrity of data input is consistent with the data standards and meets the required levels of completeness. Complete sustainable data quality improvement plans that aligns to data policies and standards.

• Passion and experience in understanding business requirements and improving processes and systems • Ability to work and collaborate within a virtual distributed team environment

Ability to prioritise optimally

Ability to formulate and tackle problems

Ability to build positive relationships with business collaborators, technical teams and delivery teams

Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy

Generate and analyse MDM monthly performance reports/statistics for key quality measures of completeness, consistency, efficiency, and accuracy.

Identify and implement process and solution requirements for the master data management process

Regularly supervise and resolve outstanding master data management issues. Based on agreed trigger points, further advance to higher levels of authority for solution or direction and feedback

Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to-end process.

Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle

Working hours (US shift 18:30 hrs to 03:30 hrs IST) to support Business Partners

Role will cover US applications. Key Relationships:

Sales, Sales Operations & Marketing teams

Logistics & Supply teams

Distributors & Resellers

External business partners

Qualifications, Competencies & Mindset Essential Education & Experience

Fluent in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily. Both your spoken and written skills are good.

Bachelor’s degree in management, Business, Finance, Accounting, or related field

Minimum of 4 - 6 years of experience managing a client-service oriented function with experience in Procurement / Supply chain/Customer or Finance field experience

Minimum 4-6 years of experience in master data systems management and development; with hands-on experience dealing with data conversion, consolidation, enrichment, and harmonisation.

Sound experience in SAP or any other ERP system is required.

Experience of working cross culturally and in an international environment

Ability to communicate and influence across different levels in the organisation.

Engaging and collaborative way of working

Resilient and experienced in working in complex environment.

Mindsets

Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices.

Think big - Actively builds own knowledge, capabilities and skills for the future; Values collaboration and collaborates to achieve results.

Be curious - Willing to suggest new ways of working, processes, and technologies; Ensures the delivery and improvement of digital solutions to benefit customers.

Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences.

Digital first - Applies creative digital solutions to solve problems. Key Competencies

Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and organisational change.

Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans.

Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state!

• Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data • Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information.

Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights

Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects and opportunities

Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the collaborator. Knows when and how to use the chain of command

Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems

Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results

Discernment - Identifies new or alternative approaches to performing business activities more efficiently

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Accounting Processes and Financial Systems, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Customer centric thinking, Digital Automation, Digital Fluency, Financial Reporting, Internal control and compliance, Stakeholder Engagement

Legal Disclaimer:

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Legal Disclaimer:

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. job description

Disclaimer

This is a high-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.