Restaurant Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an experienced and dynamic Restaurant Manager to lead our restaurant operations in Chennai, India. As the Restaurant Manager, you will be the driving force behind creating exceptional guest experiences while ensuring smooth, efficient operations. You will oversee all aspects of the restaurant, lead and develop your team, and drive profitability through strategic decision-making and operational excellence. Your passion for hospitality, combined with your leadership acumen, will set the tone for a thriving restaurant environment where guests feel welcomed and staff feel empowered.

Lead and manage all restaurant operations, ensuring consistent delivery of outstanding guest experiences and maintaining the highest standards of service quality

Oversee team performance, provide coaching and mentorship, and foster a collaborative culture that encourages professional growth and recognizes individual contributions

Manage P&L responsibilities, including budgeting, cost control, inventory management, and revenue optimization to drive profitability

Develop and implement menu strategies, pricing structures, and promotional initiatives in collaboration with senior leadership

Create and manage staff schedules, ensuring optimal coverage while maintaining labor cost efficiency and team satisfaction

Maintain composure and make decisive decisions during high-pressure situations, prioritizing tasks effectively to keep operations running smoothly

Build and nurture strong relationships with vendors, suppliers, and external partners, ensuring reliable service and favorable terms

Monitor and analyze key operational metrics, using data-driven insights to identify improvement opportunities and implement corrective actions

Ensure compliance with health, safety, and sanitation regulations, maintaining a clean and secure restaurant environment

Conduct regular staff training programs focused on service excellence, product knowledge, and operational procedures

Address guest concerns with empathy and professionalism, resolving issues promptly to maintain satisfaction and loyalty

Collaborate with cross-functional teams and senior management to align restaurant operations with organizational goals and vision

Qualifications

Proven experience as a Restaurant Manager or similar leadership role in a fast-paced hospitality environment

Demonstrated expertise in P&L management, financial analysis, cost control, and inventory management

Strong understanding of food and beverage operations, menu development, and pricing strategies

Excellent leadership and team management skills with the ability to inspire, motivate, and develop staff

Exceptional interpersonal and communication skills, both written and verbal

Strong problem-solving abilities and the capacity to make sound decisions under pressure

Proficiency in time management and organizational skills with meticulous attention to detail

Knowledge of health, safety, and sanitation regulations relevant to food service operations

Customer service excellence with a genuine commitment to creating memorable guest experiences

Ability to analyze data and use insights to drive operational improvements and business growth

Flexibility and adaptability to changing circumstances and willingness to take on diverse responsibilities

Conflict resolution and negotiation skills for managing team dynamics and vendor relationships

Proficiency with restaurant management software and point-of-sale (POS) systems

Ability to work collaboratively with cross-functional teams and senior management

Strong work ethic, resilience, and a positive attitude even during challenging situations