Business Systems Analyst II

Who We Are

Robert Half is seeking a Business Systems Analyst II to join our Applications, Technology and Innovation group. Our team builds on and supports the HCM, Payroll, Benefits and Time modules, currently in PeopleSoft 9. A critical integration that the team built and supports are APIs integrating PeopleSoft Time functionality with our Native Mobile App and in the near-future with a Salesforce-based web client.

What You'll Do

Provide solutions in support of the current production systems including applying judgement when investigating and resolving more complex user questions.

Creates complex ad hoc reports or queries in support of system functionality or user requirements.

Implements new business processes to support system defect fixes, upgrades, and enhancements.

Partners with support groups to provide integrated system support. Oversees and provides guidance to more junior Business Systems Analysts in all day-to-day application and production issues.

Provides post-implementation support and enhancement/bug documentation as needed.

Prepares, initiates, and drives customer training as needed. May provide maintenance and configuration of User tables.

Documents business requirement for medium to complexed enhancement or defect/fix

Creates Test Plan and Test Cases in accordance with RH procedures.

Communicates Business Requirements for medium to complexed enhancements/defects as required to other BSAs or SWEs

Perform Unit/System Testing as required for medium to complexed enhancements/defects; ensure test results are evaluated as Pass/Fail and documented.

May implement system/configuration changes medium to complexed enhancements/defects.

Develops system documentation and requirements in the design of new simple to medium systems or enhancements.

Creates functional and system requirements for medium scale changes, potentially including propose screen layouts, validation requirements and error messages.

Assesses upstream and downstream impacts of system changes and communicates with other departments/team to ensure an integrated solution.

Ensures that business processes, policies, and procedures are supported by proposed System solutions.

Documents different options for solutions.

Identifies alternatives to solve business problems and proposes business processes and procedure modifications as needed.

Works with the business development and QS teams to confirm solutions meet business requirements.

Participates in or sometimes leads special projects. Collaborates with technical resources to resolve complex system issues. Ensures application systems are aligned with user needs, may exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results on small to medium special assignments. Leads small to medium projects on functionally area.

What You'll Need

AA or Certification degree in related field or equivalent experience

2+ years of business functional area experience, including

3+ years' experience with Business Applications

Experience in PeopleSoft HCM and/or Time and Labor preferred.

Experience in ERP/SaaS for HCM/Payroll/Time or knowledge of multiple enterprise applications preferred.

PeopleSoft Upgrade Experience preferred.

MS Office Suite, Security administration, strong SQL knowledge, complete SDLC experience, Java / .Net experience. Relevant business acumen. , functional experience: (Visio, Collaboration Tools - Talking, Video, Virtual Meetings),

Working knowledge of enterprise level application

Ability to interact and communicate with customers of varying levels of expertise

Ability to communicate technical information to non-technical users

Ability to communicate business process to technical resources

Ability to create complex process flow diagrams or flowcharts that demonstrate business or system process flow

Ability to gather requirements effectively; document requirements and confirm observations with business owners

Ability to perform fit/gap analysis based on requirements

Ability to create detailed and thorough test plans for medium-sized initiatives

Ability to prioritize job responsibilities

Demonstrated Customer Service abilities

Demonstrated problem solving skills

Knowledge of business systems software

Knowledge of Software Development Lifecycle

Ability to write complex queries and reports

Ability to develop a project plan, meeting established deliverables and timelines

Ability to execute based upon directions from senior team member

Ability to provide guidance to lower-level personnel

Ability to conduct training

Ability to create thorough documentation

Ability to conduct meetings, gather information and present status

Adaptability and demonstrated good judgment