Client Services Professional with Dutch

Job ID6355

OVERVIEW OF THE ROLE:

Support operations at our client locations by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of our MSP/VMS programme. Utilizing the AgileOne Vendor Management Tool, AccelerationVMS (or other external VMS systems), this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the up keep of system integrity and accuracy of our specific programme technology. Assist the Management Team with administrative programme duties, in an environment where you must be able to multi-task. Contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers and contingent work

Act as liaison between Client and suppliers on requirement issues while maintaining the integrity of our Service Level Agreements (SLAs)

Organizing client and supplier training on VMS operation and functions, set up new client users, embedded workers, job titles, and other system data elements as needed

Monitor requisition approvals from business group leaders

Ensure job requisitions have adequate candidates submitted by the suppliers and are filled in a timely manner.

Screen candidate CVs as needed, for skills match and quality, ensuring compliance and short list submissions for manager’s review

Quickly identifying difficult-to-fill positions, organizing intake-calls to provide more information about the specifics of a given position

Coordinate candidate interviews with managers, as needed.

Document/contract signature on behalf of the client/AgileOne if required.

Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed

Ensure VMS is set up with supplier markups within their contractual guidelines

Manage weekly timecard approval process and troubleshoot any issues

Coordinate and ensure the timely delivery of reports to the client or suppliers

Act as point of contact for administrative systems tasks between Client, staffing partners, and Corporate IT Team

Collaborate with corporate billing to ensure the timely delivery of invoicing, by completing all tasks involved in the invoice process by the approved deadlines

Providing support in solving billing or contract enquiries and issues

Identify and communicate process improvement opportunities to programme management

Assist internal AgileOne teams with supplier set up for new accounts if required

Provide user training to Client and staffing partner users as needed

Ensure project documentation (like individual hiring agreements, screening documentation etc.) is updated and archived weekly and can be retrieved for audit, review, and legal purposes

Perform project administrative duties including managing group inboxes, maintaining SOPs and training and compliance documentation

HR related issues for AgileOne employed workers where applicable

Other duties and special projects as assigned

SUPERVISORY RESPONSIBILITIES/# OF STAFF:

None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, in a fast paced environment.

JOB EXPERIENCE REQUIREMENTS:

Proven experience within the staffing industry, i.e. recruiting, HR, coordinator, supplier management, or other client relationship management

Well rounded business acumen – pre experience from the MSP industry will be an asset

Knowledge of labour and employment laws – in EMEA region is an advantage

Excellent written and verbal communication skills

Ability to analyze, and interpret general business periodicals, or governmental regulations

Ability to pull/downloading reports, write business correspondence, and procedural manuals

Ability to present information effectively to the client, groups of managers and/or suppliers

EDUCATION REQUIREMENT:

Bachelor’s degree (B. A.) (or equivalent) or equivalent combination of education, experience and training.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):

Must be fluent in English; any other language skills desirable

Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to create more advance reports using Exago will be an advantage, business correspondence, and procedural manuals.

Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public

Ability to communicate with multi-level client contacts and all internal contacts in a clear and professional manner

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

Proven knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology. ERP/VMS experience will be a plus. None required

TRAVEL REQUIREMENT:

None to Minimal (5%)

PHYSICAL DEMANDS:

Office or home office-based role with associated lifting of minimal equipment, sitting / standing, repetitive actions.

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Normal daytime business hours Monday through Friday

Europe/Amsterdam

Monday

Tuesday

Wednesday

Thursday

Friday

Pay Min:-Pay Mid:-Pay Max:Euro

Grade:Global

This position has no additional compensation.