Assistant Front Office Manager

About the business and the role

The Reef House in stunning Palm Cove is seeking an Assistant Front Office Manager to join our Front Office Team. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury.

To be successful in this role, we need you to create memorable and personalised experiences for our guest, be motivated by genuine care for others that underlies your inspiration to work in hospitality, welcoming all guest as if your own favourite celebrity and maintain Reef House manifesto luxury standards to ensure all of our guests have an unforgettable experience.

In return for your commitment we will provide genuine career and training opportunities, employee benefits and excellent working conditions with a supportive and fun team.

Job tasks and responsibilities

A day in the life of our Assistant Front Office Manager at The Reef House Adults Retreat Palm Cove

Welcoming guests to the hotel whilst providing prompt, personalised service and efficient check in and check out throughout their stay

Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.

Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.

Promoting and up-selling hotel facilities

Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.

Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.

Night Auditing (not overnight)

Providing personalised service to each and every guest.

Working Night shifts on a regular basis

Being able to learn all job aspects of the Front Office Manager

Skills and experience

To be successful in this role, you will have a natural ability to 'surprise' guests with your authentic customer service, setting you apart from the rest. As well as:

Excellent time management skills

Experience in a luxury environment

Demonstrate ability in delivering guest centric experiences

A passion for hospitality and enthusiasm for working with people from all over the world

Professional manner

Previous experience with a PMS. Opera desirable however not essential

You will have exceptional communication skills and customer service flair.

Flexibility to work various shifts including week-ends, nights and public holidays

Unlimited work rights in Australia

At least 2 year experience in a similar role

Job Type: Full-time

Pay: $80,000.00 – $82,000.00 per year

Benefits:

Employee discount

Visa sponsorship

Ability to commute/relocate:

Palm Cove QLD 4879: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

Australia (Preferred)

Work Location: In person