Sr. Technical Program Manager, Alexa Connected Devices

DESCRIPTION

Are you passionate about building the infrastructure that powers the world's largest IoT installation and most capable AI assistant? Do you thrive on tackling complex technical challenges at the intersection of IoT and AI? Are you energized by driving cross-functional programs that span distributed systems, LLMs, and critical infrastructure?

The Alexa Connected Devices team is seeking a dynamic Sr. Technical Program Manager to drive innovation in our core horizontal services. As part of the team that enables over 1 billion connected endpoints (Echo, FireTV, Smart Home, Mobile, and Metis), you'll lead complex initiatives that transform how Alexa connects, discovers, and manages devices at massive scale.

Key job responsibilities

You will be responsible for championing and successfully delivering large projects and programs across Alexa. You will:

Drive complex technical programs that power Alexa's core device connectivity, management, and interaction capabilities

Lead cross-functional initiatives to scale our infrastructure that processes billions of daily context updates and device commands

Own end-to-end program execution: gather and analyze requirements, coordinate and participate in technical design, build and maintain project/program plans, track progress, mitigate risks, communicate with stakeholders and ensure successful delivery

Manage dependencies across multiple teams to optimize delivery while maintaining quality SLAs

Partner with engineering and QA teams to design, implement, and test solutions

Develop and track program metrics focused on: Availability, Latency, Accuracy, Quality, Cost-effectiveness, Operational excellence and progarm success

Create and maintain program roadmaps, identifying risks and dependencies while driving mitigation strategies

Lead operational excellence initiatives to improve developer productivity and system efficiency

A day in the life

You'll collaborate across teams to define and deliver platform features through:

Program & Technical Leadership

Partner with product, engineering, QA, and stakeholders to define and refine platform features

Guide end-to-end feature delivery across multiple teams and systems

Deep dive into: requirements, technical specifications and engineering implementation plans

Drive integration between edge devices, cloud services, and consumer-facing features

Communicate across levels informing status, blockers, and path forward

Cross-functional Collaboration

Guide diverse teams including: Product managers, Engineering teams, other program managers, Science teams

Facilitate technical discussions, drive consensus, and decision-making

Ensure alignment and forward progress across workstreams

Execution & Delivery

Lead regular status updates and program reviews

Identify and remove blocking issues

Monitor progress against milestones

Ensure quality standards are met throughout development

Drive continuous improvement in delivery processes

About the team

Alexa Connected Devices team's mission is to design, build, and operate core horizontal services that power Alexa - the world's largest IoT installation and most capable, efficient, and trusted AI assistant. We deliver core capabilities enabling Alexa to connect, discover, set up, manage, and interface with over 1 billion connected endpoints (Echo, FireTV, Smart Home, Mobile, and Apps).

BASIC QUALIFICATIONS

7+ years of working directly with engineering teams experience

5+ years of technical product or program management experience

3+ years of software development experience

5+ years of technical program management working directly with software engineering teams experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Experience owning/driving roadmap strategy and definition

PREFERRED QUALIFICATIONS

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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