IT Specialist (Systems Administrator) - São José dos Campos/SP

At Ball, integrity and trust are the foundation of who we are. Guided by our core values - "We Care. We Work. We Win.” - we create a culture where every voice matters and every idea drives progress.

Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of.

Create a new future. Apply Today.

Position Overview:

Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment.

Your Key Areas of Responsibility Include:

Administer and support complex environments including core Microsoft Products (Windows Server, Active Directory, Entra, Azure), Virtualization (VMware, Hyper-V, SRM) and hardware infrastructure (Servers, UCS, Storage) technologies.

Design and implement monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.

Administer Active Directory in a large corporate environment with multiple domains and 15k+ user base.

Perform all duties within ITIL (Information Technology Infrastructure Library) best practices guidelines for Incident, Change, Request, and Problem.

Adhere to all security best practices, governance and compliance laws such as HIPAA, SOX, GDPR, etc.

Define detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.

Collaborate with internal customers to elicit their business concerns and translate them into system development requirements; define internal customer needs and required functionality early in the system development cycle.

Participate in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines.

Participate in planning initiatives for system testing and configuration.'

Provide input for the development of detailed project workplans and effort estimates for solution development.

Design systems test requirements to ensure fail-safe integration of the solution into the production system \

Support defect escalation and identification of root cause.

Communicate technical requirements in enough detail to IT stakeholders across domains, and conversely communicate technical solutions to Business Analysts in non-technical terminology.

Assist with application maintenance by analyzing, monitoring, and correcting complex software defects. Participates in efforts to resolve production-based technical issues.

Required Experience and Skills:

Bachelor’s degree in Computer Science, Engineering or other related discipline highly preferred.

Proficiency in English.

Experience in other technical roles (such as an analyst or systems administrator).

Experience with analysis level tools for troubleshooting and problem analysis.

Expertise in Server OS software, server hardware, virtualization, and active directory.

Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders.

Additional Information

Location: São José dos Campos/SP

Hybrid On-Site Work Environment: This position requires regular in-person engagement by working on-site for three (3) days per work week (with core collaboration days of Tuesday, Wednesday and Thursday) or remote from the location of the candidate.

Schedule: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.