Bilingual Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Bilingual Benefits Call Center Representative

Remote

Pay: $18/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

About the Role:

As a Bilingual Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We’re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

Must be able to fluently read, write, and speak in both English and Spanish

Previous customer service and/or call center experience

Experience with healthcare, employer benefits, or retirement/annuity benefits preferred

Strong keyboarding skills and proficiency navigating multiple systems

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to multitask effectively while managing a high volume of calls

Ability to follow guidelines and provide accurate information

Ability to work independently in a remote environment

High school diploma, GED, or college degree

Successful completion of background check

Must be 18 years of age or older

Remote Requirements:

Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

Must have the ability to connect with an ethernet cable to a modem/router

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.

Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

#Remote44

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18 an hour.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.