Technical Account Manager, ES – APJC-ASEAN

DESCRIPTION

As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities

You’ll build solutions, provide technical guidance and advocate for the customer

Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

Develop trusting relationships with customers, understanding their business needs and technical challenges

Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

Consult with a range of partners from developers through to C-suite executives

Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

Solve a variety of problems across different customers as they migrate their workloads to the cloud

Uplift customer capabilities by running workshops, brown bag sessions.

A day in the life

A day in the life

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

BASIC QUALIFICATIONS

5+ years of technical engineering experience

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Bachelor's degree

PREFERRED QUALIFICATIONS

Experience with AWS services or other cloud offerings

Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.