Industrial Designer

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Industrial Designer is responsible for the planning, design, and documentation of new and existing products, ensuring solutions are functional, user-friendly, and aligned to brand, technology, and commercial requirements. The role focuses on concept development, usability, and manufacturability, supporting the delivery of products that meet quality, aesthetic, and production standards across the product lifecycle.

Key responsibilities for the role

Design Development & Delivery - Deliver high-quality design outputs that meet technical requirements, timelines, and defined success criteria, supporting the successful development of new and existing products across the product lifecycle.

Translate technical briefs into practical design solutions that meet functional and performance requirements

Plan and prioritise design tasks to support delivery of agreed milestones and project outcomes

Produce design outputs that balance usability, aesthetics, manufacturability, and commercial considerations

Ensure design work is completed accurately and meets defined quality and performance expectations

Design Ideation, Documentation & Communication - Translate design briefs into clear, structured outputs that communicate intent effectively and support alignment across design, engineering, and manufacturing stakeholders.

Develop artefacts that clearly convey design ideas and functionality

Prepare accurate technical drawings and specifications to support manufacturing and production

Present design concepts and prototypes in a clear and structured manner to support feedback and decision-making

Incorporate user insights and feedback into design iterations to strengthen usability and product outcomes

Manufacturing & Product Realisation - Apply practical understanding of materials and manufacturing processes to ensure design solutions are feasible, efficient, and ready to progress into production.

Apply Design for Manufacture (DFM) and Design for Excellence (DFX) principles during design development

Build and test prototypes or samples to validate product functionality, usability, and performance

Assess design feasibility by considering materials, production methods, safety requirements, and operational constraints

Refine designs to support smooth transition from concept through to production readiness

Collaboration & Continuous Improvement - Work collaboratively with cross-functional stakeholders and contribute to the continuous improvement of design practices, team capability, and product outcomes.

Engage proactively with product, engineering, marketing, and New Product Introduction (NPI) stakeholders to maintain alignment and progress

Communicate updates, risks, and design considerations clearly to support effective project delivery

Share knowledge and contribute ideas through team forums

Provide guidance and informal support to junior team members to strengthen team capability

Qualifications and experience

Bachelors degree in Industrial Design, Product Design, Mechanical Engineering, or related field

3+ years experience in industrial design or product development roles

Experience in product design creation, metalwork, basic electrical knowledge, DFM, technical drawing, BOM & costing

Experience delivering manufacturing ready outputs, including CAD, drawings, and documentation

2D visualisation and graphic communication tools such as Adobe suite/ Figma/ Canva et

Keyshot Rendering

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

We do not contact employment candidates via email to solicit personal or financial information

All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.