Learning Design Lead

At MECCA, learning is at the heart of everything we do, empowering our teams to deliver exceptional customer experiences every day. We're looking for a creative and experienced Learning Design Lead to join our Education, Capability & People team on a 9-month Fixed Term contract (Ending 30 April 2027) and help shape the future of learning across the business.

Working closely with the Learning Design & Experience Manager, you'll design and develop engaging, future-focused blended learning solutions that support our retail, distribution, customer care and support centre teams. This role is instrumental in bringing learning to life through innovative digital and face-to-face experiences that build capability, inspire confidence and support MECCA's continued growth.

The Role You Could Play:

Reporting to the Learning Design & Experience Manager, you will lead the design and development of engaging learning experiences across a range of business initiatives. You will:

Design and develop high-quality blended learning solutions, including eLearning modules in Articulate Storyline and Rise 360, facilitator-led workshops and supporting resources.

Manage learning projects end-to-end, partnering with subject matter experts and stakeholders to translate business needs into engaging learning experiences.

Continuously evaluate and improve learning content, using feedback, data and industry trends to ensure learning remains relevant and impactful.

Support the administration and continuous improvement of learning systems, templates and design processes to enhance team efficiency.

Champion modern instructional design practices and emerging learning technologies to elevate the learner experience across MECCA.

What You Will Bring:

You are an experienced learning designer with a passion for creating engaging learning experiences and a strong customer-first mindset. Ideally, you will bring:

3-5 years' experience in instructional or learning design, with a portfolio demonstrating both digital and face-to-face learning solutions.

Advanced experience designing and developing eLearning using Articulate Storyline and/or Rise 360.

Exceptional instructional writing and communication skills, with the ability to simplify complex concepts into engaging, learner-focused content.

Strong project management skills with the ability to manage multiple priorities, collaborate with stakeholders and deliver high-quality outcomes.

Experience in retail or customer-facing environments and a tertiary qualification in Learning, Education or a related field will be highly regarded.

Your Life At MECCA

Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering

Health and well-being initiatives

Reward and recognition programs

Access to bonus and incentive programs

Access to quarterly product allowance

Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.